Refund Policy

The product is delivered immediately: access opens as soon as your payment succeeds. At checkout you are asked to consent to immediate delivery. By completing the purchase you acknowledge that the digital content is supplied at once, and that you therefore lose the statutory 14-day right of withdrawal that would otherwise apply to distance sales in the EU and UK.

This does not remove your other statutory rights, and it does not remove your right to a refund where the product is faulty or was never delivered. Those cases are covered below.

We refund in full, without argument, in these situations:

• You were charged twice. A duplicate order for the same product on the same account or email.
• You paid and never got access. The unlock link failed, we could not fix it, and we could not supply a working replacement.
• The reader does not work for you. A technical fault on our side makes the paid page unusable on your device, and we cannot resolve it within a reasonable time after you contact us.

Ask within 14 days of the order date. We may ask for the Dodo receipt or payment reference so we can find the transaction.

Because the content is delivered in full and immediately, we do not refund for:

• A change of mind after the reader has been unlocked.
• Disagreeing with the content, the translations chosen, or the editorial view of the site.
• Expecting a printed book or an audiobook — the product is a web page you print or save yourself.
• Losing the unlock link and not contacting us before buying again. We will reissue a link; that is not grounds for a refund on its own.

If you are unsure whether the product suits you, read the free pages first: the translation comparison, the choosing guide, and the two free demo chapters use the same reader you are buying.

Email [email protected] with the subject line “Refund”, the email address you used at checkout, and the Dodo order or payment reference. Tell us briefly what went wrong.

We reply within two business days. If the request falls under the cases above, we approve it and pass it to Dodo Payments, which is the merchant of record and issues the actual refund.

Refunds are processed by Dodo Payments back to the original payment method. We cannot send a refund to a different card, a different person, or as cash. Card refunds usually appear within 5–10 business days, depending on your bank; Dodo's own processing times apply.

Taxes charged on the order are refunded together with the product price, since Dodo handles both as merchant of record.

Write to us first. A chargeback freezes the transaction for weeks and usually takes longer than asking us directly. If your complaint is one of the cases listed above, we will approve the refund ourselves.

Nothing in this policy limits rights you have under the consumer law of your own country that cannot be excluded by agreement. Where such a right applies, it prevails over this page.